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Recent Comments



May 2010



I Love Amazon

If a company gives me good customer service, I am definitely going to blog about them. The last time i had such excellent customer service was with Zappos. I love when companies aren’t all about the money and know that pleasing their customers will go a long way.

So last week I ordered a gift on Amazon that I needed for a baby shower I am going to on Sunday. I have Amazon Prime (which I highly recommend) so I expected my item to arrive in 2 days. After 4 days passed, I realized that it was strange that I hadn’t gotten my package yet. So I checked the status online and it said it had been delivered at my door! No package. Ughhh….I was so worried because I needed it by Sunday!! (This was yesterday) I immediately went online…by this time it was too late to call so I shot them an email right before I went to bed. When I woke up the next morning, I already had a response. They asked me to make sure my neighbors and building manager (if I lived in an apartment) did not pick it up by mistake and if not, to reply to the message. So I did. Soon after, I received a message saying they would ship it 1-day to me no questions asked! My package will arrive tomorrow!!!

How’s that for customer service?

The crazy thing is….when i got home today I found a note in my mailbox saying someone had mistakenly gotten my package and to give them a call when I want to pick it up. Of course, I’ll be returning the 2nd item I got because Amazon went out of their way to get me my package even though it turned out not to be their fault.

Anyways, I’ve ordered a billion items from Amazon now and this is the first item I had a problem with but it’s so nice to know how they treat their customers. I LOVE AMAZON!


Comment from che
Posted: May 28, 2010 at 7:26 am

ive had that problem before with amazon. they are great! no questions asked, they just resent my package. most other companies will give you a hard time or worse just say sorry theres nothing we could do you need to deal with the mail carrier.

Comment from suki
Posted: May 28, 2010 at 8:13 am

Amazon has been consistently outstanding with their CS. I’m very pleased with them too! :)

Comment from Yang
Posted: May 28, 2010 at 8:56 am

I agree, love amazon and zappos! Nordstroms is the best…zappos follows the same CS motto that Nordstroms has, that’s why!